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Fighting Disinformation

Coping in the Age of Disinformation: Part 4 – What’s Your Source?

This is part four of a ten-part series on coping with disinformation. For part three, visit Ask Why.

In an ideal world, we’d all be extremely well-informed. We’d have the time and leisure to read up on issues and examine different sources, educating ourselves and coming to informed decisions about everything from local politics to global events.

In the real world, we all have jobs, kids to take care of, dogs to walk, bills to pay, dinner to make… none of us are Greek scholars, lounging around in togas all day, philosophizing over tumblers of retsina.

Painting of Plato's Academy by Raphael
Those Grecian lounge lizards….

So we have to put our faith in others to do the work of evaluating sources for us. That’s why mainstream media works: journalists are paid to do their homework and check their sources so you don’t have to. Unfortunately, mainstream journalism is dying. Newsrooms are shrinking, and investigative journalism is becoming an endangered species.

We’re also in an age when all the information in the world is at your fingertips. Unfortunately, that also means all the disinformation in the world is at your fingertips. That’s why asking where someone’s getting their information from is more important than ever.

A wedge-shaped conspiracy

A good example is Pizzagate, the conspiracy theory that senior Democrats such as Hillary Clinton were secretly operating a pedophilia ring out of the basement of a Washington pizza restaurant. Unfortunately, the restaurant in question doesn’t have a basement, which should have been the first clue for anyone examining the theory that maybe it wasn’t totally factual.

More broadly, the sources for the conspiracy tend to be marginal (such as anonymous Twitter accounts), while the ones debunking it tend to be established mainstream media. All other things being equal, you’d be well advised to pay more attention to established media such as the New York Times than an anonymous Twitter account. That doesn’t mean the New York Times is infallible, or that anonymous Twitter accounts are necessarily wrong. It just means that the balance of probabilities would indicate the world’s largest newspaper is less likely to be making crazy stuff up than an information channel anyone can create in 10 seconds of their spare time is.

Regrettably, criticizing mainstream media simply because they’re mainstream, has become a convenient shortcut to delegitimize them and elevate some very strange ones in their place.

What’s your source?

That’s why it’s important to ask where someone’s getting there information. Doing so has the added benefit of depersonalizing a confrontation with someone operating under the influence of disinformation. It’s less of a direct confrontation when you call into question someone’s sources than it is when you call into question their beliefs.

 

Categories
Fighting Disinformation

Coping in the Age of Disinformation: Part 3 – Ask Why

This is part three of a ten-part series on coping with disinformation. For part two, visit Stay Curious.

I wrote about the power of why previously, but it bears repeating, especially when countering disinformation.  “Why” is a tremendously powerful word, so powerful that asking it five times was entrenched as a problem-solving tool at Toyota.

It’s effective because it gets to the root of a problem. With each “why,” a layer is peeled away, and you get closer to the truth. Five is an arbitrary number; you may need more or fewer “whys,” but their power remains the same, as long as you follow two rules:

  1. Keep asking till you reach a reasonable root cause.
  2. Stop asking before you reach the absurd.

#1 above takes courage. People labouring under the influence of disinformation usually don’t take kindly to putting their beliefs under a microscope, which is what “why” does.

#2 takes wisdom, because asking “why” too many times takes you to a ridiculous place where you end up asking questions like “Why is the sky blue?” or “why does 2+2=4?”.

When used judiciously, “Why” makes people examine their beliefs in a way that puts the onus to justify them rationally on themselves. That reduces the potential for confrontation: when a conversation moves from “I disagree with you because I think your opinion is stupid” to “Tell me why you believe that,” you create the safety necessary for someone to begin to change their mind.

Categories
Fighting Disinformation

Coping in the Age of Disinformation: Part 2 – Stay Curious

This is part two of a ten-part series on coping with disinformation. For part one, visit Read Things you Disagree With.

One of the first things you learn about negotiation (such as in these courses I took at the University of Toronto) is to stay open and curious. Without doing so, you can’t understand what’s driving the other side and what their real interests are, as opposed to the positions they’ve taken. If you can’t understand what someone’s really interested in, you can’t address those interests, which means you can’t get to the win-win situation necessary for a successful negotiation. When neither side feels they’re getting what they need, there’s no negotiation and no compromise, only resentment and (ultimately) a failed negotiation.

Curiosity’s value extends far beyond the negotiating table: it allows us to understand others and what makes them tick, even when we disagree with or can’t understand why they think a certain way. Being able to understand and engage with others has never been more important, with the proliferation of anti-vaccination sentiment, QAnon, “Stop the Steal” and other disinformation. If ever there was a time  to reach people struggling with disinformation, that time is now, and curiosity is an essential part of that process.

Creating safety

Nobody ever changed their mind by being told they’re stupid. People change their mind when they feel safe to do so, which means you have to create the conditions for that safety, to allow them to think critically about their opinions and the information they’ve used to construct them.

Curiosity allows that. It doesn’t mean you agree with someone; it means you recognize there are reasons behind their opinions, whether or not you think they’re rational. By asking open, honest questions, we validate the person without validating the misinformation, and can start to understand why they ended up at a certain place, intellectually.

Affirm what’s reasonable

For example, when someone says they don’t want to get vaccinated because they’re heard that vaccines are dangerous or can cause harmful side effects, it’s ok to acknowledge that your health is important, and nobody wants do something dangerous or risky. Then you can ask why they think vaccines are unsafe. That’s curiosity. That’s the beginning of a conversation and not a debate. Asking open-ended questions keeps both parties open and curious:

  • Why do you believe that?
  • Where did you hear that?
  • What information are you using?
  • Is that reasonable?

By staying open and curious, you allow the possibility for people to reach an alternate conclusion and change their mind, or at least consider that other possibilities exist.

Staying curious in this situation means going beyond staying open. Staying open to possibilities simply means not shutting them off. Curiosity means actually seeking out those possibilities. People change their opinions by leading themselves to a conclusion and not being led. Curiosity sets the stage for that.

For more ideas on how to engage people openly and honestly, visit

Stay curious to understand others and to create the safety for them to entertain alternate points of view.